1. CANCELLATION AND REFUND
1.1 Cancellation by you
You, or any member of your party, may cancel your tour at any time providing that the cancellation is made in writing. Notice of cancellation will be effective upon receipt of your written communication. You must receive a notice that Wayfarer has already received your cancellation request. We recommend that you use a recorded delivery as we start to incur costs from the time the trip is confirmed, we will retain your deposit and in addition we will apply cancellation charges as shown below with indicated days prior to the arrival date:
60 days: loss of deposit
45 – 59 days: charge 25% of the total tour cost
15 – 44 days: charge 50% of the total tour cost
Less than 15 days: charge 100% total tour cost
*This cancellation policy is subject to change if there is any special note on the booking confirmation that has been approved and confirmed.
**If canceling a part of the group from the original group size, we have the right to change the quote based on the amended group size.
1.2 Cancellation by us
We reserve the right to cancel the agreement between us for any reason prior to your holiday, whereupon we will refund any payment that you have paid us in full. However, after a full payment has been made, we will only cancel the agreement if circumstances beyond our control make it unavoidable.
In the unlikely event that such circumstances should arise, we will contact you immediately and offer you the choice of an alternative holiday or tour of equivalent quality, or a full refund of the payment. No additional compensation will be paid over and above the total sum received from you.
If we are forced to cancel your holiday after departure, we will, wherever possible, make suitable alternative arrangements. If we are unable to make such alternative arrangements, or you reject these for a good reason then we will return you to your point of departure and refund you for any unused services, if appropriate.
If your trip or your services are booked, confirmed and you already made payment to us, then we will process the refund to you only if you send us full documents required at the time you make the cancellation. We will complete your refund documents within 30 days from the date we received your request for refund. If you omit any of the required documents, Wayfarer have the right to reject your refund request.
2. FORCE MAJEURE Compensation however will not be payable if we are forced to cancel for reasons of force majeure. Circumstances amounting to “force majeure” include any event which we or the supplier of the service(s) in question could not even with all due care, foresee or forestall such as (by way of example and not by way of limitation) war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, acts of God, adverse weather conditions, and all similar events mentioned in clause 8.1. If as a consequence of force majeure, Wayfarer is obliged to curtail, alter, extend or cancel the tour, you shall not be at liberty to maintain a claim for compensation or otherwise for any loss arising as a consequence of said curtailment, alteration, extension or cancellation of the tour.
2.1 Happenings beyond our control
“Happenings beyond our control” refer to everything that we cannot possibly prevent or control ourselves, such as (by way of example and not by way of limitation) natural disasters, adverse weather conditions, fire or other destruction of any vessel, craft or vehicle to be used in connection with a holiday, destruction or damage to holiday accommodation, riots, acts of war, civil commotion, exercise of legislative or government action, municipal or military or other authority, strikes, industrial action, requisition of equipment, mechanical breakdown, shortage of fuel, insolvency or default of any carrier or service connected with the tour.
3. JURISDICTION AND APPLICABLE LAW
These Booking Terms and Conditions and any agreement to which they apply are governed in all respects by Indian Law. By accepting these Booking Terms and Conditions we both agree that any dispute, claims or other matters which arises between us will be exclusively be dealt with by the jurisdiction of the courts of Bangalore, India.
4. COMPLAINT PROCESS
If you have any reason to make a complaint during your holiday or tour, you must inform our local representative or your tour guide, and the relevant supplier of the service immediately. If you are not happy with their action or response at the time of complaint, please inform our office in writing. We will acknowledge your written notification within 24 hours and aim to provide a full response within 7 working days. Our aim is to resolve any complaints you may have, but we cannot enforce the matter will be solved by the third party.